Horizon is working hard to make raving fans of foodservice vendors at Target Field with its legendary same-day equipment repair service. Rick Johnson, Horizon Service Manager, says Horizon will earn the trust of Target Field foodservice vendors with superior service and ummatched responsiveness when equipment goes down.
"No one is better in the field," Johnson says. "We get out there first. We access the situation professionally. And we get the job done efficiently and correctly—the first time."
Horizon, a full-service equipment outfitter for foodservice organizations of all sizes, prides itself on a comprehensive, end-to-end solution that customers have come to know and trust.
"When you work with Horizon, you get a total solution," Johnson says. "We don't just sell and install the equipment, we support it in the field 24/7/365. That responsive service is critical when your operation serves huge amounts of customers in a very short window, like in a stadium. A single down piece of equipment can cause a disastrous hit to reputation and revenue," Johnson says.
To avoid costly downtime during games and events, Johnson recommends a preventative maintenance plan with regularly scheduled equipment optimization service. "The best offense is a good defense," Johnson says. "Make sure your equipment is running at peak capacity before the game, and you'll keep your fans coming back again and again."